Update from the Chair - June 2017

Date: 07/06/2017

Firstly I would like to welcome Jan Capper, CUBO’s new Chief Executive. We are extremely pleased to have Jan onboard. You will be able to read more about her in this e-newsletter and also have the opportunity to meet with her in person at the summer conference.

It is a credit to everyone who has worked hard on the summer conference that we have a record number of delegates signed up this year. With a busy programme of keynotes speakers, CUBO members and other professionals it ... Read More

News from the Executive - June 2017

Date: 07/06/2017

Marketing & communications (Stewart Ross)

Marketing group meeting - this event in May was attended by over 30 delegates from across UK institutions. The theme focused around the importance of market research and how we as marketers can effectively use this information to innovate and influence major decisions. Delegates also received practical tips and tricks for maximising engagement. The feedback was very positive in spite of a last minut... Read More

New CEO for CUBO

Date: 07/06/2017

Jan Capper takes up the post of Chief Executive of CUBO this week.

Prior to this role, Jan was Executive Director of the International Association of Language Centres (IALC), an association of independent and mostly owner-operated language schools in over 20 countries worldwide.

IALC’s activities on behalf of its members include quality auditing, an annual AGM and trade event for 300-400 people in the city of an IALC member; trade missions and opportunities, learning... Read More

Update from the Chair - April 2017

Date: 13/04/2017

Thank you to all members who have supported us through our transition period – CUBO now has limited company status with a Board of Directors. We have also appointed a Chief Executive but awaiting a few details before we make an announcement.

The Board held a strategic away day and we hope to share our key strategic themes with you at the Summer conference in June – have you booked your place yet?

CUBO needs you! There are three CUBO Executive vacancies that nee... Read More

News from the Executive - April 2017

Date: 13/04/2017

International (Richard Kington)

ACUHO-I New Professional Award Winner – Congratulations to Ben Knight, Student Accommodation Administrator at Bath Spa University. As winner of this award, Ben will be funded by CUBO and ACUHO-I to attend the ACUHO-I Annual Conference in Providence, Rhode Island, 17-20 June 2017. Ben was a clear favourite with the judges for the passion and energy that he commits to his role, which came through strongly in the e... Read More

Message from the Chair - February 2017

Date: 20/02/2017

Hello and welcome to members,

I hope you are all eagerly putting the finishing touches to your entries for the CUBO Awards 2017, don’t miss this Friday’s deadline. Being shortlisted is an excellent way to ensure that your teams get the recognition they deserve.

I am delighted to share the programme for this year’s CUBO Summer Conference ‘Punch above your weight’ hosted by the University of Kent. ... Read More

News from the Executive - February 2017

Date: 20/02/2017

Learning and Development (David McKown)

CUBO & ACUHO-I Residence Life Learning Programme, 11&12 May, College Court, Leicester 

University Hospitality Seminars have announced the first in a series of CUBO & ACUHO-I learning programme that will support careers and the development of Residence Life in the UK. 

Grant Walters, Director of Educational Programmes, ACUHO -I, will be travelling ove... Read More

CUBO Awards 2017 - Commercial University category amended

Date: 05/01/2017

Commercial University of the Year

A University that shows they have taken their institution to the next level in delivery, with proven commercial benefits achieved by the campus/commercial services function.

In 2017 the submission rules for this category will be amended to allow longer entries of up to 1000 words plus 3-5 images.  The CUBO Awards Panel should like to encourage entries that showcase the success of their whole commerci... Read More

CUBO Awards 2017 - Lifetime Achievement Award submissions accepted

Date: 05/01/2017

Lifetime Achievement Award

The Lifetime Achievement Award is the only award that is not decided by the votes of CUBO members. The recipient is chosen by the CUBO Chair, with guidance from the CUBO Awards panel.

New for 2017, for the first time, the CUBO Chair will be inviting members to put forward their own nominations for the Lifetime Achievement Award. The Awards panel will review nominations and make recommendations to the Chair. A wi... Read More

Message from the Chair - December 2016

Date: 02/12/2016

This mail follows on from last week’s fabulous winter conference hosted by Brunel where members were provided with an exciting programme, great hospitality and the opportunity to network. There was also an opportunity to ask the CUBO executive any question they liked. The question time hour sped by quickly and there was a very tangible energy in the room to meet CUBO challenges head on and set the next few years' strategic objectives.

CUBO faces new beginning... Read More

News from the Executive - December 2016

Date: 01/12/2016

Benchmarking (Liam Cairns)

Finance officers’ group - We are due to have our next event on 27th-28th March at the University of Edinburgh.  We hope to go live with the booking page early in the new year – watch this space.

Annual Benchmarking Surveys - These have been distributed and I am receiving a steady stream of feedback at the time of writing – please let me know if you are expecting one and hav... Read More

News from the Executive - Autumn 2016

Date: 29/09/2016

Marketing & Communications (Stewart Ross)

Corporate Partners - We have been delighted with our first year of working closely with key corporate partners.  The partners, to remind you, are Crystal Services, UPP, Unite Students, the Russell Partnership, CLV, Keycom and ISS. Their support to CUBO has made a real difference and it has been fantastic to work closely with them in a number of different areas of the ass... Read More

Message from the Chair - Autumn 2016

Date: 29/09/2016

Welcome to autumn edition of the CUBO e-newsletter. I have now been in office for a year and what an exciting journey it has been. The overwhelming support from members for the changes we are under going is fantastic.

The National Student Survey (NSS) is the largest student survey in the UK and we are all delighted at my institution to learn that satisfaction rates are at their highest level according to this years results. So as we are riding a high I would also pass on my congratu... Read More

Message from the Chair - July 2016

Date: 30/06/2016

Thank you to all those who participated in the Summer conference at Sussex. I think that everyone is agreed that it was a tremendously successful and buzzing event.

Myself and the Executive are grateful to the members at the business meeting who fully endorsed the recommendations from the strategic review. We look forward to moving on with our plans to transition to a company with limited guarantee status. I will keep everyone informed of our progress.

Congratula... Read More

News from the Exective - May-June 2016

Date: 27/05/2016

International (Richard Kington)

ACUHO-I - I am attending the Seattle conference. Both of our new professional award winners will be presenting during the conference.

Following the most recent CUBO Res Life forum there are a few areas starting to emerge that I will start to explore with Acuho-I and how they might support our future activities.

CLASS OF 2020 – I attended their annual partners meeting in Paris... Read More

Message from the Chair - May-June 2016

Date: 25/05/2016

Chair’s welcome

Welcome to this pre-conference edition of the CUBO e-newsletter. With a little over two weeks to go many of us are looking forward to meeting up in Sussex to do a little future-gazing at the Tomorrow’s World themed conference.

It is ever important that we take some time out of our day jobs to look ahead and consider what new ideas and challenges the future may bring.

... Read More

Message from the Chair - April 2016

Date: 01/04/2016

Hello and welcome to members, I hope you all enjoyed the Easter break.

Firstly, congratulations to those who have made the shortlists for a CUBO Award. The awards panel were impressed by the range of entries and particularly pleased to see increases in the volume of submissions for Commercial University of the Year and the Innovation Award for Excellence in Student Experience. Thanks also go to all entrants for sharing their achievements with us.

You will see that summer c... Read More

News from the Executive - April 2016

Date: 01/04/2016

Research (Gillian Almond)

Class of 2020 Impact study - CUBO has been invited to take part in a cross European impact study looking at the relationship between student accommodation and student success; does the way international students live impact their success and their experience?  The study will look at students both in the UK and continental Europe. This is an area where there is very little data, the results of which could help info... Read More

Residence life goes from strength to strength

Date: 01/04/2016

The 2nd CUBO Residence Life Forum takes place on 18 May at Loughborough University and the event will share experience, expertise and knowledge relating to the management and operation of Residence Life within the sector.

Speakers for the next event on 18 May at Loughborough University include: Professor Paul White, former DVC University of Sheffield, Dr Ela Nutu-Hall, Residence Life Manager at University of Sheffield, Victoria Frost, Head of Residence Life at University o... Read More

News from the Executive - February 2016

Date: 03/02/2016

Quality Assurance (Bryan Carroll)

ANUK Codes of Practice - the revised ANUK Code for student accommodation owned by private, and commercial providers is currently being reviewed by the Codes Consortium. It is anticipated that the revised code will be formally adopted by Easter 2016.

UUK Code of Practice - a project group has met twice in January to progress the delivery of the e-learning training software. The group initia... Read More

Message from the Chair - February 2016

Date: 03/02/2016

Hello and welcome to members,

I hope you are all eagerly putting together your entries for the CUBO Awards 2016, don’t miss the deadline of Friday 26 February. Being shortlisted is an excellent way to ensure that your teams, and individuals in the Business Manager Award, get the recognition they deserve.

The programme for our summer conference ‘Tomorrow’s World’ is almost ready to share with you, watch our for details c... Read More

Message from the Chair - December 2015

Date: 07/12/2015

It was great to see so many of you at the Winter Conference in Leicester. Thank you to the University of Leicester and College Court for organizing a varied and interesting programme and an enjoyable social evening.

It was really useful to hear from our colleagues about their experiences of before, during and after change on Wednesday afternoon. On Thursday I think Sir Peter Scott told us all a few things we didn’t know about the history of our sector and likewise, hearing fro... Read More

News from the Executive - December 2015

Date: 07/12/2015

Benchmarking (Liam Cairns)

Finance group meeting  - we had a very useful and informative day at the University of Birmingham organised by Steve Simmons.  The day included a tour of the University and thought-provoking presentations by both Stuart Richards, Director of Hospitality and Accommodation Services and Chris Grainger, Director of Finance.  Feedback from attendees has as usual been very positive.  This is the first time in... Read More

News from the Executive - Autumn 2015

Date: 29/09/2015

Marketing Communications (Stewart Ross)

Our marketing network has a forthcoming meeting at the University of Sunderland on the 6th November – booking for this will be available in the coming days and I would encourage all colleagues with an interest in this area to consider attending.  The agenda is looking extremely interesting with themes including how to drive loyalty amongst our customers for commercial return and case studies ex... Read More

Message from the Chair - Autumn 2015

Date: 29/09/2015

Autumn is finally here and all your months and possibly years of planning will finally come to fruition for our new graduate intake. At Wolverhampton University the stirrings of excitement really kick off with the department away day (I use the word away day loosely because as a service department it is in fact an afternoon). The away day begins with a welcome from our VC and a presentation about new developments for the academic year and plans already in the pipeline for future years. <... Read More

Message from the Chair - July 2015

Date: 23/07/2015

It was lovely to see so many CUBO members at the conference in Liverpool and especially nice to welcome a number of people who were joining us for the first time.

We had more exhibitors than ever and their contribution to making the event so successful was very much appreciated.

Congratulations to the CUBO award winners and all of the nominees who reflect the talent that continues to grow in our sector.

The conference title, Change, Challenge Opportunity also ref... Read More

News from the Executive - July 2015

Date: 23/07/2015

Learning and Development (formerly Knowledge Sharing) Pat McGrath

Changes - for those members who couldn’t join us at the Annual Conference in Liverpool it was announced that, following my retirement at the end of September, David McKown, Head of Training and Quality at The University of Sheffield, will be taking over my role on the Executive.  The portfolio known as Knowledge Sharing will now be called the Learning and D... Read More

News from the Executive - June 2015

Date: 11/06/2015

Partnerships (Alison Smith)

Summer Conference 8-10 July 2015 – the conference is now just a month away and we have over 80 delegates booked with a large exhibition. If you haven’t yet booked your place, don’t miss the final booking deadline of 19 June. I look forward to seeing you all in a few weeks time.

Marketing Communications (Stewart Ross)

Over the past month, much of our energy in marketin... Read More

Message from the Chair - June 2015

Date: 11/06/2015

Dear colleagues,

When I last wrote the welcome to the e-newsletter we were all keenly anticipating the general election and many I am sure expecting that no political party would get an overall majority. Obviously that didn’t happen, we have a new Conservative government and a new Minister for the Universities and Science in Jo Johnson. It is very early days and it is not clear how the sector will be affected by these changes, but it should be remembered that one of the corner... Read More

News from the Executive - April 2015

Date: 20/04/2015

Knowledge sharing (Pat McGrath)

TUCO Competitions 2015

Working in partnership with TUCO, CUBO sponsored the Service Skills Award at this year’s TUCO Competitions. Pat McGrath, representing CUBO, presented the awards to the winners of this category.  This was a worthwhile sponsorship, as there was a very healthy turn out with ten competitors competing in this category.  I hope that CUBO continue to sponsor this category an... Read More

Message from the Chair - April 2015

Date: 20/04/2015

Dear colleagues,

As I write this welcome the newspapers are dominated by the debates, discussions and pledges associated with the General Election. It would be a brave commentator who could forecast the outcome at this stage. In our own areas there is the prospect of an increase in “Home” undergraduate recruitment with the cap on student numbers being made less rigorous. A bit like the election it is difficult to predict the outcome of this change and how it will af... Read More

New Members - April 2015

Date: 20/04/2015

CUBO offers a warm welcome to all new members:

Primary Members

Steven Exley, Assistant Director Estates & Facilities, Queen Mary, University of London.

Christine Nesbitt, Head of Hospitality Services, Stranmillis University College, Belfast.

Matthew White, Catering, Hotel & Conference Services, Director, University of Reading, takes over from Alan Brand.

Dr Kevin Thurlow, Associate Director of Corporate Services (Head ... Read More

Chair's message - February 2015

Date: 12/02/2015

Dear Colleagues,

As this is the first e-newsletter of 2015 may I wish you all a somewhat belated happy new year. I am pleased to be able to report that the planning for CUBO events for 2015 is proceeding apace and you will find a number of dates for your diary included in this e-newsletter.

It is likely that 2015 will prove to be another “interesting” year with Higher Education likely to be on the agenda in the run up to the General Election in May. The e-newsl... Read More

News from the Executive - February 2015

Date: 12/02/2015

International (Richard Kington)

ACUHO-I welcomes Mary DeNiro as new Executive Director

Ms. DeNiro joins ACUHO-I from the Wisconsin Foundation and Alumni Association serving the 420,000 alumni of the University of Wisconsin-Madison. There she is the Chief Engagement Officer. In that role she demonstrated her strong financial acumen as she oversaw the successful development and implementation of global short- and long-term revenue and enga... Read More

News from the Executive - December 2014

Date: 18/12/2014

Partnerships (Alison Smith)

UCAS Media

CUBO Members have now been circulated the most recent positon with UCAS Media and it was discussed at the Winter Conference. The intention is for members to raise the issue to senior staff in their institutions and Frances is still awaiting replies from the letter she sent in October to various groups and individuals. Bob Rabone, Chair of BUFDG has offered to discuss the matter at the next executive... Read More

Chair's welcome

Date: 16/12/2014

I am writing this welcome following a very successful winter conference at the wonderful Halifax Hall, University of Sheffield. My thanks go to all those who battled through difficult travel arrangements to take part in the very interactive sessions. Special thanks go to all those who worked to make the Conference the great success it was, from members of the Exec to Lisa Weatherall and the fantastic team at Halifax Hall. For those of you who were there I am sure you will agree that the venue... Read More

CUBO Winter conference round up

Date: 15/12/2014

“Develop Your Executive Thinking” was a two-day conference; a new style for the CUBO winter event with a record attendance of 58 delegates. Through the generous support of our four sponsors: CampusLife, NSP Security, The Russell Partnership and UPP, six free places were available to new members. It was fabulous to see so many who were attending their first CUBO Conference. In addition we were joined by two other exhibitors: TUCO and University Hospitality Seminars Ltd.

Thi... Read More

News from the Executive - autumn 2014

Date: 30/09/2014

Knowledge sharing (Pat McGrath)

Marketing Group - the next event ‘Lasting Impressions’, will be held on Friday, 10 October 2014 at The University of Leicester. Once again the programme has a fantastic line up with the day kicking off with our very own CUBO Chair, Frances Stone, presenting on ‘CUBO – The Past, Present and Future’, which will contain useful information about CUBO and its activities, forthcoming changes an... Read More

CUBO winter conference 2014

Date: 30/09/2014

An additional afternoon session and free delegate places…

The CUBO winter conference 2014 challenges delegates to Develop your Executive Thinking, focusing on the strategic issues facing directors and heads of commercial activities in HE today.

The event takes place from the 26 to 27 November, at Halifax Hall, University of Sheffield.

For the first time this event will be hosted over 2 days, beginning on Wednesday afterno... Read More

Chair's autumn message

Date: 30/09/2014

Dear Colleagues,

My colleagues and I on the Executive had the privilege and pleasure to meet many of you at Royal Holloway in July. Huge thanks go to all those who worked tirelessly to make the Conference the great success it was, from the Exec to Mel Loizou and the fantastic team at Royal Holloway. For those of you who were there I am sure you will agree the venue and hospitality shown at RHU was excellent and the Conference was both educationally valuable and socially enjoyable. I... Read More

Farewell to Catherine Anderson

Date: 10/07/2014

Interview with Catherine Anderson, out-going CUBO Executive Secretary.

After many years of service Catherine Anderson steps down from her role as CUBO Executive Secretary.

Catherine has been a member of CUBO for 15 years and secretary for eight years. She also spent two periods as Acting Chair. Catherine is now also a worthy reciepient of the CUBO Lifetime Achievement Award. We interviewed Catherine about her time with CUBO.

1. What has been th... Read More

News from the Executive - July 2014

Date: 10/07/2014

Chair (Frances Stone)

Good news on immigration checks – The British Property Federation Student Committee has been lobbying hard for students’ interest re the Immigration Bill. They met with Lord Taylor, the Minister responsible for the Immigration Bill’s passage through the House of Lords, recently courtesy of Lord Best. I am delighted that as a result halls of residence – university owned or privately owned – are now ... Read More

Ken Livingstone booked for CUBO Awards

Date: 30/04/2014

CUBO is pleased to announce that the celebrity speaker for this year’s gala dinner and CUBO Awards is Ken Livingstone.

Ken will present the eight winners with their CUBO Awards, treat us to a lively after dinner speech and pose for photographs with the winners.

Ken needs no introduction. He began his political career serving on Lambeth and Camden Councils. He become leader of the GLC in 1981, and then served as Labour MP before he was elected to the newly created post of... Read More

News from the Executive - May 2014

Date: 29/04/2014

Knowledge sharing (Pat McGrath)

CUBO Marketing Group

The CUBO Marketing Group’s event on Tuesday, 25 March was a great success with 30 delegates from a wide range of universities coming together.

The day kicked off with a thought provoking presentation from the University of Wolverhampton’s Jon Elsmore, Dean of Students, on “The importance of the Correct Marketing Strategy to Recruit and Retain Students”. ... Read More

In focus

Date: 29/04/2014

 VAT changes to affect student accommodation projects

Over the last few months, HMRC has made several VAT announcements that are to have a significant effect on student accommodation projects. Central to these announcements is the withdrawal, with effect from 1 April 2015, of the "vacation use concession" for higher education institution... Read More

News from the Executive - March 2014

Date: 04/03/2014

Communications Portfolio (Peter Church)

CUBO Awards

A big thank you to all members who have submitted entries to the awards, once again there has been a fantastic response. As a judge I look forward to reading the entries at the judging panel meeting later this month.

Knowing how busy you all are and wishing to see a greater number of entrants for two of the categories, we have decided to extend the deadline for Busi... Read More

Emma takes the role of Executive Secretary

Date: 04/03/2014

Emma takes the role of Executive Secretary

In the second election of late, Emma Furnival, Assistant Director Hospitality and Accommodation Services at the University of Wolverhampton stood unopposed for the post of Executive Secretary. She will take up the appointment on 1st August when Catherine Anderson steps down. Catherine Anderson has been a member of the CUBO Executive for many years serving no fewer than three different chairs as Executive Secre... Read More

New chair for CUBO - An interview with Frances Stone

Date: 04/03/2014

Frances Stone, University of Leicester, has been appointed Chair of CUBO. Frances succeeds Geoff Pringle who stepped down from the role in late 2013. She is the first female Chair in CUBO’s history.

How did you first get involved with CUBO?

In 2006 I was asked to go to the CUBO autumn conference in Greenwich by my Director at the University of Leicester. I immediately recognised the importance of the organisation. When I became Acting Director I took ove... Read More

CUBO winter conference

Date: 09/01/2014

If you were in any doubt about the impact and effectiveness of coaching, participating in our CUBO Winter Conference would have challenged your perspective.

Foregoing the predictable PowerPoint slides, our guests from Royal Holloway University – Melanie Loizou (Director of Campus Services) and Daren Bezants (Head of Maintenance Services) and Lynne Kennedy (of True2 Leadership Ltd), shared with us their story of personal transformation entirely fuelled by coaching.

Daren&... Read More

News from the Executive - January 2014

Date: 09/01/2014

Research and international affiliations (Richard Kington)

Acuho-I on the website

Acuho-I members now have access to a private group in the members area of the CUBO website. All CUBO members from institutions that are Acuho-I members have been given access. Feel free to use the area as an opportunity to discuss all things international! You will also find full details of the exchange program below in the files section of the Acuho-I area. Read More

CUBO sponsor student accommodation parliamentary reception

Date: 11/12/2013

The purpose-built student accommodation sector is to have a collective voice in the UK, through the British Property Federation's Student Accommodation Committee. The objective of the committee is to work with all stakeholders to ensure that the best is made of the sector in support of its students, parents, local communities, academic institutions and economy.

As a key stakeholder CUBO is pleased to sponsor the Parliamentary reception on 17 December to mark the formation of the commi... Read More

CUBO marketing group launched!

Date: 01/11/2013

32 professionals who expressed an interest in forming a new CUBO marketing group met for the first time on 22 October 2013 at The University of Sheffield. Members were from the HE commercial, hospitality and accommodation sectors.

As well as hearing thought provoking presentations from industry experts Nick Agarawal and Jacqui Cameron (University of Sheffield), Emma Furnival and colleagues (University of Wolverhampton) and Gal Shivtiel of Great Ideas Group, delegates shared knowledge ... Read More

Autumn news from the executive

Date: 31/10/2013

Knowledge sharing (Pat McGrath)

CUBO training & quality group

This group organises two CUBO training events per year. Look out for the event "Putting Quality into Training" which will be held on 5 February 2014. The event will focus on topics identified at the last event: Customer Service, Standard Operating Procedures and the National Apprenticeship Scheme

CUBO finance group

The next event for finance colleagues will b... Read More

New members

Date: 30/10/2013

Ian Gribben, Commercial Services Director, University of Plymouth becomes a primary member.

Steve Howe, Director of Estates, the University of the Arts, becomes a primary member following Hamish Clifton's departure. Jane Donachy, Interim Head of Accommodation Services, joins as an associate.

Once appointed the new Assistant Director Campus Services at Northumbria University will become their Primary Member. Damon Kent, Director of Campus Services, and Vicky McGovern... Read More

In focus

Date: 29/10/2013

In the first in our series of In focus articles, Victoria Goddard of Pinsent Masons, looks at changes to the development of student accommodation.

To outsource or not to outsource... that is the question!
It was only 15 years or so ago that the norm in terms of the University residential estate was Un... Read More

Message from the Chair July 2015

Date: 01/01/1970

It was lovely to see so many CUBO members at the conference in Liverpool and especially nice to welcome a number of people who were joining us for the first time.

We had more exhibitors than ever and their contribution to making the event so successful was very much appreciated.

Congratulations to the CUBO award winners and all of the nominees who reflect the talent that continues to grow in our sector.

The conference title, Change, Challenge Opportunity also ref... Read More

News from the Executive - July 2015

Date: 01/01/1970

Learning and Development (formerly Knowledge Sharing) Pat McGrath

Changes - for those members who couldn’t join us at the Annual Conference in Liverpool it was announced that, following my retirement at the end of September, David McKown, Head of Training and Quality at The University of Sheffield, will be taking over my role on the Executive.  The portfolio known as Knowledge Sharing will now be called the Learning and D... Read More