CUBO Winter Conference 2017

Innovation is Key to Business Success

Wednesday 22nd, November - Thursday 23rd, November

Select Session - Block A

Speaker Profile

 


Emma Furnival
Emma has worked at the University of Wolverhampton for over 12 years in the role of Estates & Facilities, Hospitality & Accommodation Services, Assistant Director. In her role, she has responsibility for Student and Hospitality Catering, Retail, Conference Solutions, Accommodation and Nursery facility. Emma took over responsibility for CUBO Chair 2 years ago and during this time, with the support and help from the Executive team, she has instigated a strategic review and changes to the way in which CUBO was structured. Away from the day job, she is a Director of a limited company operating a successful dairy herd of over 600 cows and a Director of a property company with a portfolio mix of commercial and private accommodation. In her spare time, Emma volunteers as a School Governor at her son’s primary school.

Amanda Shipley
Amanda has worked within the HE Sector for 7 years, previously working within the commercial contract caterers areas. She has over 30 years’ experience within the hospitality industry as a whole. Amanda has a passion for quality and improving service delivery to customers.  Amanda has also been a Non-Executive Director of the TUCO Board since 2014 with responsibility for PR and Marketing.

Oliver Stokes
An ambitious, motivated leader, with 24 years’ experience in activating brands through creative, innovative POS, POP, Social Media, Logistics and Retailer experience.  Knowledge of nostalgic to contemporary manufacturing practices with focused achievements across temporary print and permanent POP activation.  Experienced technical project manager across many different formats. Account Direction of Global Blue chip clients. Owner of multiple Client focused relationships as both Account and Client Director.  A proven, committed, hardworking individual who leads from the front line, with integrity, enthusiasm and with the common sense to make informed decisions in achieving outstanding, profitable results.

Michael Lees MSc
Michael’s first degree was from Manchester Metropolitan University and his Master of Science in Coaching and Mentoring was awarded from Sheffield Hallam University in 2015. In 2016 he embarked on his DBA, researching the correlation between coaching and academic progression with mature students.  Michael worked in America and Australia before joining Boots as Head of Operations for the Wellbeing Division. In 2004 he joined Nottingham Trent University as Head of Campus Services and holds a broad operational portfolio, from Student Accommodation to Security, Catering to Conferences. His department holds a number of awards including Conference Centre of the Year and Customer Service Excellence accreditation.  As well as being a listening volunteer for ‘Samaritans’, Michael has undertaken a number of pro-bono coaching assignments,  including working with ‘The Big Issue’ on seller retention and is currently writing a book entitled ‘The Customer comes Second’.

Jon Greenwood MBA MioD
With over 30 years of hands on business experience under his belt there are not many sectors that Jon hasn’t dabbled in. With a Retail grounding Jon held a Senior Management post with clothing retailer C&A before establishing his own retail company Lostboys Limited. With interests ranging from Tec start-ups, coffee production, Ethical Accreditation standards, Property Development and Plastic Polymer products Jon is a serial entrepreneur with an eye for the unusual. Currently he is employed by the University of York as The Commercial Director where he operates a diverse portfolio with a turnover of £16.5m and a staff of c.540 returning a profit of around £3m. Now at the age of 53 he has bought a racing car to compete in this year’s British GT series and British Touring Car, no rest for the wicked!

David Haigh
David joined Gulbenkian as Operations Director in 2016. He started his career in the Arts working at the Wigmore Hall, he has continued to take differing leadership roles in venues and left his position as Commercial Manager at Hall for Cornwall in Truro to join the team at Gulbenkian. He now oversees a team of over 50 staff and is responsible for managing the venues day to day performance. He is passionate that the arts should be available for everyone and has worked throughout his carrier on understanding and removing barriers to attendance. 

Eleanor Cocks
Eleanor is Head of Creative Learning at Gulbenkian, overseeing all participatory work with children and young people. Prior to this role she was Director of Rewrite, a grassroots charity based in South East London which fights prejudice and injustice by bringing together young people from different backgrounds through the power of drama and creative writing. She has also worked as a freelance theatre practitioner on a diverse range of community and education projects and as an Applied Theatre lecturer at Central School of Speech and Drama. She has a background in English language teaching and a specialism in working with newly-arrived migrants and refugees. She holds an MA in Applied Theatre (distinction).

Alison Chambers
Alison’s role as Programme Manager for Gulbenkian involves the selection and organisation of a broad range of events and performances for the theatre, cinema, and annual campus-based International Family Festival, bOing! She has worked as an event manager on a variety of small to mid-scale music Festivals in the UK as a freelancer and for Canterbury Festival as Participation Manager. Prior to this, she was a professional congress organiser for MCI in Brussels, Belgium. Alison is a guest lecturer for School of Arts and works closely with Kent Union with a shared goal of using campus facilities and the Gulbenkian programme to enhance the student experience and, more widely, the creative city of Canterbury and beyond.

John Iveson 
John has 24 years of experience in the hotel, leisure, higher education sector, having joined King’s College London in 2012, after 4 years working on the Olympic & Paralympic Games with LOCOG. Currently the Director of Customer & Commercial Services at King’s College London, he oversees campus operations at the Strand, the 2 million sq. ft. of prime real estate in central London, coupled with the Commercial Operations (catering and conferencing) across the four main campuses.  John is considered as a leader in hospitality customer service management, having implemented customer service cultures at Sandown park, known as the SP Way, to his latest programme at King’s College London, Fit For King’s, where the 700 strong team are continuously coached on delivery World Class Services for a world class university.

Richard Kington
Richard has been Director, Accommodation Catering and Events at the University of Edinburgh since September 2003. His role is to define, develop, implement and drive the University’s strategy for the provision of a range of student facing and commercial activities, including: providing accommodation for over 9000 students including Residence Life and other support services to provide an outstanding student experience; catering facilities for students and staff across the University; the commercial use of University core buildings and residences for accommodation catering and events; year round and during vacations; university festival activities and the provision of Day Nursery facilities for children of staff and students.  Additional roles of note include: Board membership of Marketing Edinburgh; Vice Chair of Edinburgh Tourism Action Group (ETAG); Chair of the Acuho-I Membership Committee and Portfolio lead for International affiliations on the CUBO Executive.

Joel Staley
Joel has worked at the University of Bath since 2004, firstly as a Project & Event Manager within the arts department, before becoming Business Operations Manager in Accommodation & Hospitality Services in 2015. Prior to working at Bath, Joel spent three years in the Fundraising Department at the National Theatre in London, managing the Friends membership scheme.

Stewart Ross
Director of Commercial & Campus Support Services with responsibility for Sport and Physical Activity, Catering, Conference and Events, Sales and Marketing, Nursery, Print and Copy Bureau, Portering and Teaching Technology, Security, Cleaning Services and the Senior Management Team in the Facilities Directorate.  Stewart has been at the University of Leeds since 2004 having previously worked at London South Bank University, Royal Holloway, University of London and University of Reading. He is a keen triathlete which is a relaxing past time compared to being a Dad to two little twin toddlers. 

Gagan Kapoor
As the Head of Catering for Loughborough University, Gagan Kapoor plays an important part in the award winning student experience that the university is renowned for. Along with balancing the need for commerciality and value for the university community, his strategic focus is to ensure the services are proactively aligned in order to enhance customer experience. With a passion for product innovation and concept development, he promotes productivity through efficient solutions and simplified processes.  Gagan holds a Master’s Degree in Business Administration from Sheffield Business School along with Hotel management qualification and a degree in Mathematics. As a career hospitality professional, he has 19 years of experience working for higher education catering, hotels, restaurants and contract caterers in the UK and India. 

Clive Singleton
As the General Manager for Central Conferences and Catering at Warwick University, Clive plays an integral role delivering service to the University and everything that brings, along with driving surplus through Warwick Conferences (Award winning venue that Conferences are well known for).  Every day brings its challenges and changes in such a large and ever growing campus, the focus is always on what’s next for the customer, the University and department.  With a number of years driving change and the ability to bring teams together, he promotes a real can do challenge to all situations.  Clive has worked for a number of years in the Hospitality industry including the world renowned “Belfry Hotel and Golf Resort” home to the Ryder Cup. Along with a number of Hotel and Hospitality management qualifications, he has over 30 years of experience working for higher education catering, hotels, restaurants and contract caterers in the UK and India.

Mike Haslin
Mike is Chief Executive of TUCO and accountable for the overall performance of the company and for the day-to-day running and management of the business.  Developing and implementing the company’s strategic plan to offer a high standard of professional services to TUCO members and stakeholders.  During his time with TUCO Mike has revolutionised TUCO’s offering to members; launching The Academy in 2016 and implementing TUCO Online in 2016, a fully automated purchase to pay system.  Mike is a qualified procurement professional and holds and master degree in strategy; he also holds qualifications in learning and development and is currently studying with the Institute of Directors.